What information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information via our payment provider Checkfront) , comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- 1.To provide and operate the Services;
- 2.To provide our Users with ongoing customer assistance and technical support;
- 3.To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
- 4.To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- 5.To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors’ personal information?
Our company is hosted on Blacknight Solutions. Blacknight Solutions provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Blacknight Solutions data storage, databases and the general Blacknight Solutions applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Blacknight Solutions and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use checkfront.com to safely manage all financial instructions, all data is held legally and safely by them.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail
How do you use cookies and other tracking tools?
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier, that is sent to your computer, tablet or mobile phone’s web browser from a website’s computer and is stored on your device’s hard drive.
Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website, in order to track online traffic flows.
Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.
If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the website. However, you can change your cookie settings at any time.
How do I control my cookie settings?
Most web browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally, you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings.
Where can I get more information about cookies?
You can find out more information about cookies at www.allaboutcookies.org
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at: [email protected]
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
[email protected]